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Call center workers on strike at Christmas and New Year

Name heart employees known as for a strike on December twenty fourth and twenty fifth and December thirty first and January 1st, demanding extra rights, notably in teleworking, in accordance with a press release.

The strike discover takes impact from 00:00 “on December twenty fourth till midnight on December twenty fifth and 00:00 on December thirty first till 24:00 on January 1st”, being coated employees “who present providers within the space of ​​’name heart’ and ‘contact heart’, whether or not in ‘front-office’, ‘back-office’ and comparable features, in addition to in administrative, IT’s [tecnologias de informação] and the like, below ‘outsourcing’, provision of providers or different, all through all the territory of Portugal ”, reads the assertion by the Name Middle Staff Union (STCC).

Nonetheless, “employees who present socially important providers, particularly SNS24 line and different important public well being providers, help to INEM, help to safety forces and life help line, are excluded from this discover”, subsequently, “this discover provides no proposal for any minimal providers to fulfill indispensable social wants, as supplied for in article 537 of the Labor Code”, stated the STCC.

“Some employees have remained within the office and others have transitioned to telecommuting” in latest months, confused the union construction, accusing “most firms within the sector” of constant “to extend earnings” and to make the most of “telecommuting to extend the extent of exploitation of its employees by transferring the working prices of electrical energy, water, Web and in lots of instances, the work instruments themselves ”, in accordance with the assertion.

The STCC thus calls for “teleworking with rights”, in addition to “recognition and appreciation of the career of ‘name heart employee’”, which, he recalled, through the pandemic, “by no means stopped”.

Staff ask for “laws and obligatory implementation of the telework allowance for all”, to offset the rise in bills, in addition to the “obligation to offer all needed work instruments”.

The STCC additionally intends to “strictly adjust to contractual work schedules”, “obligatory registration of the identical” and “their switch on the request of employees”, in addition to “the prohibition of all types of surveillance towards or doubtlessly threatening the person freedoms and the privateness of most employees “, together with the” obligation of ‘webcams’ completely linked through the day by day teleworking journey, or another “software program” created for that particular objective “.

The union additionally factors out the necessity for “freedom of affiliation, self-organization for all employees and the suitable to union data” to be fulfilled additionally in teleworking, additionally calling for the “reinforcement of ACT’s human and technical assets [Autoridade para as Condições de Trabalho] to successfully forestall and fight all types of ethical harassment, each within the office and within the context of teleworking ”.

Lastly, employees intend to “promote collective bargaining in all sectors of exercise”, “direct hiring and finish of false short-term work”, “recognition of the ‘name heart’ career of employee” and “enhance normal wages ”.

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